BENEFITS FOR YOU AND YOUR FAMILY

BENEFITS FOR YOU AND YOUR FAMILY

Welcome to the DG3 Benefits Website

DG3 North America, Inc. is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental, vision, basic life, voluntary life and voluntary long-term disability coverage to our employees and their families. 

UHC Oxford is introducing a more streamlined member service experience by providing a new member website, an enhanced customer service experience, online doctor visits and other value-added features. These enhancements will go into effect 08/01/2020

Highlighted below are some important changes taking place to your medical plan 8/1/2020:

  • New health plan ID cards. You and your covered dependents will receive new ID cards, which will show a new Member ID number, new Group Number and the new member website address, www.myuhc.com Upon the new policy effective date, the old card(s) should be destroyed. Members will need to present their new card the next time they visit the doctor or pharmacy after 8/1/2020.
  • Enhanced customer service experience: The same support staff with a new service model approach that offers one-stop support for medical benefits, claims, pharmacy, financial and behavioral questions, and more.
  • Online doctor visits: Members can see and speak to a doctor 24 hours a day, 7 days a week, using a mobile device or computer to access www.myuhc.com. Once on www.myuhc.com, members can register for an online doctor visit with one of our contracted providers.
  • Quit For Life® program: Using digital and online tools, members can customize a plan to help them break free from tobacco.
  • Real Appeal®: A step-by-step, personalized program that offers members tools to help
    them lose weight and up to a full year of support for lasting weight loss.

Frequently Asked Questions:

Will I still have access to their current health care providers when they move to the new member website, www.myuhc.com®? Yes. The member website enhancement has no impact on the provider network associated with your medical benefits plan.

Will I still be able to view my calendar-year deductible and out-of-pocket expense information when they begin using www.myuhc.com? Yes. You will be able to access this information once you register on the new member website, www.myuhc.com.

Will I need to get new medical referrals, prior authorizations or prescriptions as a result of these enhancements? No. The medical referral and prior authorization (sometimes referred to as pre-certification) information UHC/Oxford has recorded will remain in their systems, as well as the employees’ prescription drug information. For example, referrals with open authorizations and prescriptions that are in place before your renewal date will remain when you begin using www.myuhc.com. Please take your new health plan ID card
with you or access it through the UnitedHealthcare® app when you go to the doctor or pharmacy after 8/1/2020.

Can I conduct the same transactions on the new website, www.myuhc.com, as they could on oxfordhealth.com? Yes. You will continue to be able to check claims status, review benefits and coverage, find network doctors and hospitals, manage prescription drug coverage and complete health surveys. Once members log in, the new website will show the same Oxford logo they are used to seeing on their plan materials.

When should my employees register to use www.myuhc.com?
Members should register on myuhc.com once they get their new health plan ID card.* The myuhc.com website
uses a HealthSafe ID, which members may already have if they created one for other sites such as Live and Work
Well, the UnitedHealthcare app and OptumRx. If a member has already created a HealthSafe ID on another of UHC/Oxford’s affiliate sites, the existing ID can be used on myuhc.com. Members who are unsure about whether or not they have already created a HealthSafe ID should try to register on myuhc.com. The system will identify if a HealthSafe ID already exists for a member.

When can I begin using myuhc.com?
You should start using their new member website beginning 8/1/2020. 

If I also have vision benefits from UnitedHealthcare as part of or in addition to their Oxford medical plan, where can I find vision information online?
You can log in to myuhcvision.com to find an eye doctor in their network and see vision plan documents and coverage details.

Once I start using myuhc.com will I need to continue to use oxfordhealth.com?
Beginning on the new policy effective date, you will have full access to the new member website, and you will no longer use oxfordhealth.com to access benefit information and conduct transactions.  You can, however, access oxfordhealth.com for an additional 120 days to look up historical member claims information using your old login credentials if they were previously registered with the website.  For help with accessing information after the 120 days have passed, members should call Customer Service at 1-800-444-6222.  Members who were not registered with oxfordhealth.com should also call Customer Service for assistance with any historical claims information questions.

Customer Service

When will I receive the new health plan ID card(s)?
New health plan ID cards should arrive in the mail before 8/1/2020. If you do not receive a new ID card by 8/1/2020 you should call Customer Service at 1-800-444-6222. If you also have vision benefits from UnitedHealthcare, you don’t need an ID card. The vision plan is paperless. If you want one, you can print a card from myuhcvision.com. Log in and click Print ID Card from the main page. At an appointment, you can access your ID card by logging in to myuhcvision.com from your  phone or mobile device.

Will the enhancements have an effect on the distribution of IRS Form 1095-B?
UHC follows IRS guidelines for the distribution of the 1095-B Form. A subscriber may receive more than one
1095-B Form for a calendar year when certain changes, as outlined by the IRS, occur during the calendar year.
For example, eligibility changes, member name and address changes, and certain employer data changes.  UHC is issuing new policy numbers with the enhancements, which is considered an employer data change, so impacted subscribers will receive an additional 1095-B Form from UHC.

Will  I still have access to the same Customer Service team?
Yes. Your will continue to use the same phone numbers, as shown on your health plan ID card, to get help from the same dedicated service representatives.

Announcements

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